At Gadgetry, we stand behind every product we sell. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy from the date of delivery. Our goal is to make the return process as simple and straightforward as possible.
We want you to love your gadgets. If something isn't right, we'll make it right — that's our promise to you.
2. Eligible Items
To be eligible for a return, your item must meet the following conditions:
Returned within 30 days of the delivery date
In its original, unopened packaging with all tags attached
Unused and in the same condition as when you received it
Accompanied by the original receipt or proof of purchase
Includes all accessories, manuals, and free gifts that came with the product
3. Non-Returnable Items
Certain items cannot be returned for hygiene, safety, or customization reasons:
Products that have been used, installed, or show signs of wear
Items missing original packaging, accessories, or documentation
Gift cards and promotional vouchers
Clearance or final-sale items (clearly marked at time of purchase)
Products purchased from third-party retailers or resellers
Items damaged due to misuse, improper care, or unauthorized modification
If you return an item that does not meet our eligibility requirements, we reserve the right to refuse the return or charge a restocking fee of up to 20% of the item's purchase price.
4. How to Initiate a Return
Starting a return is easy. Follow these steps:
Contact us: Email returns@gadgetry.com with your order number and the reason for the return. Include "Return Request" in the subject line.
Receive authorization: We will review your request and send you a Return Authorization (RA) number within 1-2 business days, along with return shipping instructions.
Package your item: Securely pack the item in its original box with all accessories and documentation. Write your RA number clearly on the outside of the package.
Ship it back: Send the package to the return address provided in your RA email. We recommend using a trackable shipping service.
Returns without a valid RA number may be delayed or refused. Please do not send items back without first contacting us for authorization.
5. Refund Process & Timeline
Once we receive and inspect your returned item, we will process your refund according to the following timeline:
1
Item Received
We receive your return within 3-5 business days
2
Inspection
We inspect the item within 1-2 business days
3
Refund Issued
Refund processed to your original payment method
4
Funds Available
Funds appear in your account within 5-10 business days
Your refund will include the full purchase price of the eligible item(s) and any applicable taxes. Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
6. Exchanges
If you would like to exchange an item for a different product, color, or size, the fastest way is to:
Return the original item following the standard return process above
Once your return is approved and refunded, place a new order for the desired item
This ensures you receive your new product as quickly as possible without waiting for the exchange process to complete. If you prefer a direct exchange, contact us and we will do our best to accommodate your request, subject to inventory availability.
7. Damaged or Defective Items
If your item arrives damaged or defective, we apologize for the inconvenience. Please follow these steps:
Contact us within 48 hours of receiving the damaged item at returns@gadgetry.com
Include your order number, a description of the damage, and photos of the product and packaging
We will send a replacement at no cost to you, or issue a full refund — your choice
You do not need to return the damaged item unless we specifically request it
Damaged or defective items are our top priority. We will resolve your case within 1-2 business days of receiving your report.
8. Return Shipping
Who Pays for Return Shipping?
Our error (wrong/defective item): We cover all return shipping costs and will provide a prepaid label
Change of mind: The customer is responsible for return shipping costs
Free shipping original order: Original shipping savings may be deducted from the refund if the return causes the order to fall below the $75 free shipping threshold
Packaging Tips
Use the original product packaging whenever possible
Add additional padding to protect the item during transit
Seal the package securely with packing tape
Use a trackable and insured shipping service for items over $100
9. Warranty Claims
All Gadgetry products come with a 2-year manufacturer's warranty covering defects in materials and workmanship. If your product develops a defect within the warranty period:
Contact warranty@gadgetry.com with your order number and a description of the issue
Include photos or a short video demonstrating the defect
If the defect is confirmed, we will repair or replace the product at no charge
Shipping for warranty claims is covered by Gadgetry
The warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.
10. Contact Us
Have questions about returns, exchanges, or warranties? We're here to help:
Returns: returns@gadgetry.com
Warranty: warranty@gadgetry.com
General inquiries: support@gadgetry.com
Phone: 1-800-GADGETRY (1-800-423-4387)
Hours: Monday – Friday, 9:00 AM – 6:00 PM PST
Our dedicated support team is committed to making your return experience smooth and stress-free. Don't hesitate to reach out — we're always happy to help.